Refund policy
We want your Snap Gasket experience to be a good one. If you are satisfied with your Snap Gasket experience, we know you're more likely to buy from us again. With that in mind, here are our product return policies.
If We Made a Mistake
If we sent you the wrong gasket, your gasket arrived damaged or defective, or the product you received does not match the description on our website, we will make it right.
You may choose either:
- A replacement at no additional charge, or
- A full refund of the purchase price.
If we need the original gasket returned, we will provide a prepaid return shipping label at no cost to you.
Refunds will be issued to your original method of payment after any required return is received and inspected. Please allow 3–4 business days after the refund is processed for it to appear on your financial statement.
If You Ordered the Wrong Gasket
Please carefully verify all dimensions, gasket profiles, model numbers, and other specifications before placing your order.
All Snap Gasket products are manufactured specifically for each customer's order.
Because custom-made gaskets generally cannot be resold, gaskets ordered with incorrect dimensions, profiles, model numbers, or other customer-supplied specifications are not automatically eligible for return or refund.
If you discover that you ordered the wrong gasket, please contact us within 30 days of receiving your order. We will review the order and determine whether a return, exchange, partial refund, or other accommodation is possible.
If we authorize a return:
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The gasket(s) must be new and unused.
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You are responsible for return shipping.
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A 35% custom-order return charge will normally be deducted from any approved refund.
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Original shipping charges are not refundable.
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Additional deductions may apply when the custom-made product cannot reasonably be resold.
Authorization of a customer-error return is at Snap Gasket's discretion and is not guaranteed.
If you are unsure about the correct gasket size, profile, or model before ordering, please contact us. We are happy to help you identify the correct gasket before it is manufactured.
Refund Processing
Approved refunds are issued to the original method of payment. Please allow 3–4 business days after we process the refund for it to appear on your financial statement.